Data Protection and Privacy Policy

PayProp operates several websites including It is PayProp's policy to respect your privacy regarding any information PayProp may collect while operating its websites as PayProp takes the protection of your data seriously in all of its processing.


It will be very difficult and in some cases even impossible for PayProp to provide you services if you refuse to allow PayProp to process your data. For this reason, by providing PayProp with your data, you explicitly agree to the processing of your data for the purposes mentioned hereinafter and to be legally bound by and explicitly consent to this data protection and privacy policy, as it may be amended from time to time. If you do not agree to this data protection and privacy policy or cannot form a legally binding contract, you are not permitted to provide PayProp with any data.

If you have provided PayProp with other data in addition to those available on your account, you have the right to withdraw your consent to the processing of such data at any time by contacting the data protection officer at Should you withdraw your consent to the processing of your data, you are hereby informed that such withdrawal may prevent PayProp from providing all or certain of its available services. You should also be aware that where PayProp processes your data under another lawful basis than consent, for example under contract or legal obligation, a request to delete your information may not be feasible or even allowed.

This data protection and privacy policy is without prejudice of your right to lodge a complaint with a supervisory authority, if necessary.

Data controller and processor

PayProp is a data controller insofar as it collects personal information under contract with its customers. PayProp is a data processor with respect to the personal information captured on the PayProp platform by its customers.

PayProp Limited, 44 London Road, Sevenoaks, United Kingdom is the data controller or data processor as outlined above and you can contact PayProp for data protection and privacy enquiries by sending an e-mail to

Scope of this Data Protection and Privacy Policy

This Data Protection and Privacy Policy applies to the services offered by PayProp through its websites.

This Data Protection and Privacy Policy does not apply to services offered by other companies or individuals. This Data Protection and Privacy Policy does not cover the activities performed by other companies and organizations who advertise PayProp’s services or any third party operating any website to which PayProp’s websites may contain a link.

Data collected and purposes of the collection

Non-personal data

Like most website operators, PayProp collects from visitors of PayProp’s websites non-personal data of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site and the date and time of each visitor request. PayProp's purposes in collecting such non-personal data are to optimize users’ experience of the PayProp’s websites and render them more user-friendly, better understand how visitors use PayProp’s websites and analyze their behavior for statistical purposes, for example by monitoring the most popular service accounts on the PayProp’s websites. From time to time, PayProp may release non-personal data in the aggregate, e.g., by publishing a report on trends in the usage of its websites. PayProp may display this information publicly or provide it to third parties.

Personal data

Certain users of PayProp's websites choose to interact with PayProp in ways that require PayProp to gather personal data. PayProp does not collect and process more personal data than is necessary to fulfill the purposes for which personal data is collected and processed. The amount and type of personal data that PayProp gathers depends on the nature of the interaction, as detailed below.

  • Registered users: users who log in on PayProp’s websites are required to provide a username or e-mail address for identification purposes. PayProp also collects Internet Protocol (IP) addresses for security reasons.
  • Legal and other purposes: PayProp may process personal data (a) to the extent necessary for compliance with a legal obligation to which PayProp is subject, (b) to respond to requests from competent public and government authorities, (c) to perform a task carried out in the public interest, (d) to enforce this Data Protection and Privacy Policy and (e) to protect PayProp’s legitimate interests (in such a case, PayProp will disclose to you the legitimate interests at stake).

PayProp will not rent or sell personal data to anyone and will ask your consent before using personal data for a purpose other than those set out in this Data Protection and Privacy Policy, subject to mandatory laws.


You have the right to access and update your personal data at any time through your account on PayProp’s websites.

In addition and to the extent applicable, you are entitled to submit a request to:

  • have access to your personal data and obtain information in relation thereto (i.e. purposes of the processing, categories of personal data concerned, recipients to whom personal data have been or will be disclosed, etc.);
  • rectify your personal data;
  • erase your personal data, unless retention of personal data is required by any contractual terms, applicable law or competent court or authority;
  • restrict or object to the processing of your personal data; and
  • receive, or request PayProp to transmit to another designated person or entity, your personal data in a structured, commonly used and machine-readable format.

To exercise any of the abovementioned rights, please contact PayProp at

If requests are manifestly unfounded or excessive, in particular because of their repetitive character, PayProp reserves its right to either charge a reasonable fee taking into account the request or refuse to act on the request.

Without prejudice of non-personal data, PayProp may request the provision of additional information to confirm the identity of the data subject if they have reasonable doubts concerning the identity of the person making the request.

Duration of storage

General and personal data will be kept by PayProp only as long as it is necessary for the purposes for which they have been provided, unless retention of data is required by any applicable law or competent court or authority or for statistical or archiving purposes.

Location of storage

Your user information (i.e. name, e-mail address, etc.) as well as personal information of data subjects where you act as the data controller (such as tenants and landlords) are stored in PayProp’s servers which are located in a third party provider’s data center in Ireland. Furthermore, users’ information is backed up in an encrypted way in Switzerland on an external hard disk which is deposited once a week into a bank vault.

Security measures

PayProp has taken and will maintain appropriate technical and organizational security measures in particular to protect personal data against unauthorized or unlawful processing, accidental loss, destruction or damage and ensure the ongoing confidentiality, integrity, availability of personal data and resilience of the systems and services used for processing of personal data. PayProp will test and review the efficiency of the implemented technical and organizational measures on a regular basis.

PayProp’s staff

Your personal data will be made available only to the members of PayProp’s staff who need to have access to such personal data to perform the purposes for which personal data have been provided. Such members of PayProp’s staff have been instructed with respect to and have committed to comply with the contractual and legal data protection obligations.

Your obligations

You must ensure that data you provide PayProp with are:

  • correct;
  • accurate;
  • current;
  • truthful; and
  • compliant with any applicable laws.

In particular, since PayProp will use e-mail and telephone communications with you, you are required to notify PayProp of any modification of your e-mail address or contact number. Alternatively, you can directly update your contact profile on your account.

Insofar as you provide PayProp with personal data about third parties, you represent and warrant that you have the right to share this personal data and where necessary have obtained sufficient informed consent from such persons and provided them with all necessary information, as may be required by applicable law or agreement, for PayProp to store and process any such personal data.

Disclosure of your data

To accomplish the purposes mentioned in this Data Protection and Privacy Policy, your personal data may be disclosed to other entities, including to entities located in countries whose data protection laws may be different from those in your country of residence. You hereby agree and give your consent to PayProp to transfer and communicate your personal data as follows:

  • Transfers to affiliated companies: PayProp may disclose your data to its offices, which are located in the USA, UK, South Africa and Switzerland.
  • Transfers to third parties: PayProp may disclose your data to its third-party contractors that need to have access to such data in order to process it on PayProp's behalf or to provide services available at PayProp's websites. Third-party contractors have executed agreements with PayProp requiring in particular that they abide by the rules of the applicable data protection laws, in particular the EU General Data Protection Regulation 2016/679, and comply with any instruction they receive from PayProp, as data controller or processor, regarding personal data.


If you are a registered user of a PayProp website and have supplied your e-mail address, PayProp may occasionally send you an e-mail to tell you about new features, solicit your feedback or just keep you up to date with what's going on with PayProp and its services. PayProp primarily uses to communicate this type of information, so PayProp expects to keep this type of e-mail to a minimum. You may opt-out from receiving PayProp’s e-mails by selecting the unsubscribe option available at the bottom of all e-mail communications. Please also note that if you do opt-out of receiving messages from PayProp, PayProp may still send you important administrative messages and you cannot opt-out from receiving such administrative messages.


A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. PayProp uses cookies to help PayProp identify and track visitors, their usage of the PayProp website, and their website access preferences. PayProp visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using PayProp's websites, with the drawback that certain features of PayProp's websites may not function properly without the aid of cookies.


This Privacy does not regulate the use of cookies by any advertisers. PayProp nonetheless informs you that ads appearing on any of PayProp’s websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.

Data Protection and Privacy Policy Changes

PayProp may change its Data Protection and Privacy Policy from time to time and in PayProp's sole discretion, in particular to comply with statutory data protection and privacy laws. PayProp encourages users to frequently check this page for any changes to this Data Protection and Privacy Policy. If you have a PayProp account, you should also check your account dashboard for alerts to these changes. Your continued use of PayProp’s websites after any non-significant change to this Data Protection and Privacy Policy will constitute your acceptance of such change. If the changes are significant (e.g. your personal data will be processed for new purposes), PayProp will require your consent during your next visit on PayProp’s website.


If you need further assistance, please contact PayProp at or by visiting PayProp’s website and clicking on “Contact us” to submit your inquiry.